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Conflict and negotiation

Conflict is to be expected and even welcomed as evidence of the wide variety of experience, skills and knowledge that exist in a co‑operative. But it can have damaging consequences if not managed thoughtfully, so co‑operatives need to take steps to minimise the causes of conflict and to embed techniques of principled negotiation.

Workshops
Our workshops aim to identify causes of conflict, help participants recognise their habitual responses, explore a range of conflict resolution styles and present model agreements for reducing tension in the workplace. They also introduce the four stages of a negotiation process based on principle rather than power. Click here if you would like to be contacted about workshops.

Downloads
5 conflict resolution styles 211kb
Dealing with workplace tensions 40kb
Techniques of principled negotiation 33kb

Useful book
Getting to Yes by Fisher and Ury (widely available from bookshops and online retailers). Click here for a summary.

Self assessment
We’ve prepared a brief questionnaire to help you assess whether your co‑operative needs to pay more attention to how it manages conflict. Click here to check out your conflict resolution and negotiation skills.